Frequently Asked Questions
Q1: What is the average reply time for inquiries?
A1: We strive to respond to your inquiry within 6 hours, taking into consideration any potential time differences between us.
Q2: What certifications do you have?
A2: Our products are CE, RoHs, ISO9001, and SGS certified.
Q3: What is your warranty policy?
A3: We offer a 3-year warranty on our batteries. If any quality issues arise during this period, we will replace them at our expense, including shipping costs.
Q4: How do you determine the price?
A4: We provide competitive prices and recommend batteries that best suit our customers' needs.
Q5: What is the estimated delivery time?
A5: For formal battery orders, we typically deliver within 7 to 15 days.
Q6: Is there a minimum order quantity (MOQ)?
A6: We understand the importance of entering the market, so we accept small MOQs initially to assist our customers.
Q7: What services do you offer?
A7: Our goal is to provide faster, safer, and easier service to our customers. We offer technical support and accept various payment methods such as TT, Western Union, L/C, and OA.
Q8: Do you provide marketing support?
A8: We are committed to helping you with your marketing efforts. We offer free products and can assist with creating attractive local advertisements.
